Need to return an item? We are happy to assist! We take pride in ensuring that we comply with the provisions contained in the Electronic Communications and Transactions Act 25 of 2002 and the Consumer Protection Act 68 of 2002. Please note, this policy is not intended to limit your rights in any way.
You can return items for the following reasons:
You have changed your mind.
The product is defective.
The terms and procedures to be followed depend on the reason for the return.
Make a request for a return by emailing us at support@3dspark.co.za within 7 days of the order being delivered.
Once your return request has been processed, you will receive an email with the return address. Please note that all delivery costs are your responsibility.
Ensure the item(s) are packed in their original packaging with the order number included. A 15% handling fee may be deducted from your refund if the product is not in its original packaging or is not in resalable condition.
Once the return reaches our warehouse, we will notify you via email. Each returned item will be inspected before processing your refund or issuing store credit.
Inspection can take 2-3 working days. After inspection, you will receive an email confirming if your return is approved, declined, or approved subject to a handling fee. If approved, you may choose a cash refund or store credit. If declined, you will be requested to collect the item or arrange delivery at your expense.
Determine if the item is covered under our warranty policy or the supplier's warranty policy. If it is under the supplier's warranty, contact the supplier directly. For items under our warranty policy, proceed to STEP 2.
Request a return by emailing us at support@3dspark.co.za within 6 months of the order being delivered.
Once processed, you will receive an email confirming that our courier partners will contact you to arrange collection.
Ensure the defective item(s) are packed in their original packaging, with the order number included.
Once received, we will notify you via email. The defective item(s) will be inspected, and if necessary, sent to the supplier for repairs.
Inspection takes 2-3 working days. You will be informed if your return is approved or declined. Approved items will be sent to the supplier for repairs. If declined, you will be asked to collect or arrange delivery at your expense.
Repairs typically take 14-21 working days. If delays occur, we will keep you informed.
Once repaired, the product will be sent back to you via courier at our expense, with tracking details provided.
We reserve the right to reject a return if:
The product is not in a resalable condition (e.g., damaged in a way not specified in the return reason).
The product is not defective and is returned after the 7-day period.
A product is missing from the returned order.
An incorrect product is returned.
Rejected Returns:
If your return is rejected, we will notify you to collect the item(s) or arrange delivery at your expense. If the item(s) are not collected within 1 month, we may dispose of them for health and safety reasons.
Store credits will be issued immediately via email, while cash refunds may take up to 7 working days to reflect, depending on the payment method and banking institution.
Refunds or store credits will be for the product's value as paid.
If you used a gift voucher, your refund will be credited as store credit or to your gift voucher balance.
Most products are covered by Creality's manufacturer warranty for 12 months from the date of delivery. Major components (motherboard, motor, screen display, hotbed) are covered for the full 12 months. Consumable and wear parts (e.g. nozzles, extruders) carry a shorter warranty of 3-6 months, and are not covered under the standard 12-month term.
Products can be returned if they are faulty, defective, not fit for their intended purpose, or do not match the description. These must be returned in their original packaging with labels intact.
A defective product is one with a material imperfection that affects its use or safety. This does not include damage caused by misuse.
Warranties do not cover:
Fair wear and tear.
Damage due to environmental factors (e.g., fire, floods).
Damage from improper use or unauthorized repairs.
If you are unsure about a product's warranty, contact us at support@3dspark.co.za
© 2026, Brought to you by 3D Spark
(+27) 68 648 0766
support@3dspark.co.za
Johannesburg, RSA
